Free Warranty Service Call Report Template

Warranty Service Call Report

Date of Service: June 14, 2098
Service Call Number: WSR-2098-0567

A. Customer Information:

  • Name: John Doe

  • Address: 456 Maple Lane, Springfield, IL 62704

  • Phone: (555) 123-4567

  • Email: johndoe@email.com

B. Product Information:

  • Model: Smart Refrigerator Model XZ-1000

  • Serial Number: SRXZ-20980134

  • Purchase Date: May 5, 2098

  • Warranty Coverage: 2-year manufacturer warranty, valid through May 5, 2100

C. Issue Reported:

  • Description: Customer reports that the refrigerator is not maintaining the required temperature, especially in the freezer section.

  • Symptoms: Cooling system failure, visible frost buildup in the freezer compartment.

D. Service Request Details:

  • Requested Service: Inspection and repair of the cooling mechanism, specifically the compressor and refrigeration components.

  • Service Type: On-site repair under warranty coverage.

1. Service Details

Technician Information:

  • Name: [Your Name]

  • Technician ID: T-2098-0347

  • Company: [Your Company Name]

  • Phone: (555) 987-6543

  • Email: [Your Email]

2. Service Performed

  1. Diagnostic Steps:

    • Ran initial power cycle and checked temperature logs.

    • Inspected compressor operation and refrigerant levels.

    • Performed a pressure test to detect possible leaks.

  2. Identified Issue: Faulty compressor leading to inadequate cooling performance.

  3. Repair/Replacement Actions:

    • Replaced the malfunctioning compressor with a new, factory-certified part (Part No. XZ-1000-CC).

    • Replaced refrigerant tubes and ensured proper seal integrity.

    • Cleaned the condenser coils and defrosted the freezer unit.

    • Conducted a full functionality test, including temperature stability in all compartments, to ensure full operational capacity.

A. Parts Replaced:

  • Compressor (Part No. XZ-1000-CC)

  • Refrigerant Tubes (Qty: 2)

  • Seals (Qty: 4)

B. Service Duration:

  • Total Service Time: 2 hours

  • Service Window: 1:00 PM - 3:00 PM

3. Outcome

A. Problem Resolution:

  • The faulty compressor was successfully replaced, and cooling functionality was restored to full capacity.

  • Post-repair tests confirmed the refrigerator is now operating within normal temperature ranges.

B. Customer Feedback:

  • Satisfaction Rating: 5/5

  • Customer Comments: "The technician was thorough, and my refrigerator is working like new again. Excellent service!"

C. Next Steps:

  • Follow-Up: A follow-up call will be made within 30 days to ensure the appliance continues to function correctly.

  • Warranty Information: The repair is covered under the product's 2-year manufacturer warranty. Any further issues will be addressed free of charge within the warranty period.

Technician and Customer Signatures

Technician Signature: _________________________
(Sarah Winters)

Customer Signature: _________________________
(John Doe)

Date: June 14, 2098

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