Printable Inbound Call Report

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Date: ___________________

Time of Call: ___________________

Agent Name: ___________________

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1. Caller Information

• Name: ___________________

• Phone Number: ___________________

• Email Address: ___________________

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2. Call Purpose

• Inquiry

• Complaint

• Support

• Sales

• Follow-up

• Other: ___________________

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3. Call Details

• Call Summary:

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• Issue/Request:

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4. Action Taken

• Resolved During Call

• Scheduled Follow-up

• Escalated to Another Department

• Information Provided

• Pending Resolution

• Other: ___________________

Resolution/Outcome:

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Additional Notes:

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Call Duration: ____________ minutes

Follow-up Actions:

• Email Sent

• Callback Scheduled: ___________________

• No Follow-up Needed

Signature (Agent): ___________________
Supervisor Review (if applicable): ___________________

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