Free Utility Services Call Report Template
Utility Services Call Report
Date: January 1, 2094
Time: 10:30 AM
1. Caller Information
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Name: John Doe
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Contact Number: +1-234-567-8901
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Email Address: johndoe@email.com
2. Service Details
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Utility Type: Electricity
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Account Number: 1234567890
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Service Address: 1234 Elm Street, Springfield, XY 98765
3. Call Details
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Reason for Call: Power outage in the neighborhood, possibly a downed power line.
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Urgency Level:
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Low
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Medium
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High
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4. Resolution Steps Taken
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Verified power outage in the area and confirmed the location of the affected zone.
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Notified the field crew for immediate inspection and repair of the power line.
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Provided caller with an estimated resolution time (2 hours).
5. Follow-Up Required
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Yes
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Responsible Person/Team: Field Services Team
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Due Date: January 1, 2094, 12:30 PM
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No
6. Additional Notes
The caller requested periodic updates; customer service will follow up in 30 minutes to provide a status update.
Call Handled By:
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Representative Name: [Your Name]
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Employee ID: 5678
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Department: Customer Service
Signature:
[Your Name]
