Hotel Guest Call Report

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Hotel Name: Grandview Hotel
Date: December 27, 2095
Report Prepared by: [Your Name]
Time of Report: 5:00 PM

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1. Guest Information

Guest Name	Room Number	Call Type	Date and Time of Call	Request/Issue	Staff Assigned	Resolution Status
Jane Smith	305	Room Service	12/27/2095 10:15 AM	Requested extra towels	Sarah Johnson	Resolved
Mark Taylor	402	Maintenance	12/27/095 11:30 AM	Broken air conditioning	David Brown	In Progress
Emma White	210	Housekeeping	12/27/095 12:00 PM	Missing toiletries	Maria Gomez	Resolved
John Black	501	Billing Inquiry	12/27/095 02:45 PM	Clarification on charges	Lucy Harper	Resolved
Lisa Green	307	Room Service	12/27/095 03:30 PM	Order wrong food	Peter Hall	Resolved

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2. Call Summary

• Total Calls Received Today: 5

• Call Types (check all that apply):

• Room Service

• Maintenance Request

• Billing Inquiry

• Housekeeping

• Other (Please specify): ________________

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3. Guest Call Resolution

• Issues Resolved:

• Yes

• No

• Pending

• Follow-up Required (if applicable):

• Yes

• No

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4. Additional Comments

• The maintenance team is actively addressing the air conditioning issue in room 402 and will update guests on the progress.

• The billing inquiry for room 501 was resolved with a clear breakdown of charges provided to the guest.

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