Hotel Guest Call Report Template
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Hotel Guest Call Report

Hotel Name: Grandview Hotel
Date: December 27, 2095
Report Prepared by: [Your Name]
Time of Report: 5:00 PM

1. Guest Information

Guest Name

Room Number

Call Type

Date and Time of Call

Request/Issue

Staff Assigned

Resolution Status

Jane Smith

305

Room Service

12/27/2095 10:15 AM

Requested extra towels

Sarah Johnson

Resolved

Mark Taylor

402

Maintenance

12/27/095 11:30 AM

Broken air conditioning

David Brown

In Progress

Emma White

210

Housekeeping

12/27/095 12:00 PM

Missing toiletries

Maria Gomez

Resolved

John Black

501

Billing Inquiry

12/27/095 02:45 PM

Clarification on charges

Lucy Harper

Resolved

Lisa Green

307

Room Service

12/27/095 03:30 PM

Order wrong food

Peter Hall

Resolved

2. Call Summary

  • Total Calls Received Today: 5

  • Call Types (check all that apply):

  • Room Service

  • Maintenance Request

  • Billing Inquiry

  • Housekeeping

  • Other (Please specify): ________________

3. Guest Call Resolution

  • Issues Resolved:

  • Yes

  • No

  • Pending

  • Follow-up Required (if applicable):

  • Yes

  • No

4. Additional Comments

  • The maintenance team is actively addressing the air conditioning issue in room 402 and will update guests on the progress.

  • The billing inquiry for room 501 was resolved with a clear breakdown of charges provided to the guest.

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