Free Sales Account Maintenance Schedule Template

Sales Account Maintenance Schedule

Effective Date: [Date]
Last Updated: [Date]
Prepared by: [Your Name]


The Sales Account Maintenance Schedule serves as a comprehensive plan to manage, review, and update sales accounts for [Your Company Name]. This document outlines the activities that need to be conducted, their frequency, and the responsible personnel.

Objectives:

  • Ensure data accuracy in CRM

  • Maintain a high level of customer satisfaction

  • Identify upselling and cross-selling opportunities

  • Keep track of account renewals and contract expirations

Table of Sales Account Maintenance Activities:

Activity

Description

Frequency

Responsible Person

Due Date (Sample)

Data Verification

Verify and update customer information in CRM

Weekly

Sales Representatives

Every Monday

Customer Check-In

Conduct courtesy calls/emails to key accounts

Monthly

Account Managers

5th of each month

Financial Review

Inspect the financial performance of the account

Quarterly

Sales Analyst

End of each Quarter

Renewal Reminders

Check and send reminders for contract renewals

Monthly

Sales Operations

20th of each month

Update Opportunity Pipeline

Update and review sales opportunities

Weekly

Sales Representatives

Every Friday

Compliance Check

Ensure all account activities are compliant with policies

Bi-Annually

Compliance Team

June 30, Dec 31

Customer Satisfaction Survey

Send out and analyze feedback surveys

Annually

Customer Service

January 10

Compliance & Reporting:

All account maintenance activities must be documented and reported in the CRM system, and any issues should be escalated to the Sales Manager. The Sales Manager will also conduct monthly reviews to evaluate the effectiveness of account maintenance efforts.


_______________
[Your Name]


For questions or clarifications, please contact [Your Name] at [Your Email].


Document Control: [Internal Use Only/Confidential]

Revision History:

Date

Version

Revised By

Description of Changes

[Date]

1.0

[Initials]

Document Created


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