Prepared by:

[YOUR NAME]

Date:

January 5, 2055

Company Name:

[YOUR COMPANY NAME]

Are customer inquiries handled promptly?

Is the staff maintaining a professional tone during interactions?

Are customer issues resolved efficiently?

Is feedback from customers actively sought and recorded?

Do staff members receive regular customer service training?

Is there a system to assess and improve staff performance?

Are staff familiar with company products/services?

Is role-playing used to enhance skills?

Are there standardized procedures for common inquiries and issues?

Are all processes documented and accessible?

Is there a method for tracking and analyzing service requests?

Is the follow-up process for resolving customer issues effective?

Are there multiple channels available for customer communication?

Is the response time monitored and optimized for each channel?

Do all channels provide consistent information?

Is customer satisfaction with each channel regularly evaluated?

Is customer feedback systematically collected and analyzed?

Are improvement strategies implemented based on feedback?

Is there a follow-up process to assess the effectiveness of changes?

Are customers informed about actions taken based on their feedback?