Bank Onboarding Checklist
Onboarding Checklist
This Bank Onboarding Checklist is designed to ensure a seamless transition for new customers, covering account setup, financial service introductions, online banking setup, educational workshops, and ongoing support. It aims to provide a holistic understanding of the bank's offerings while prioritizing customer satisfaction and engagement.
|
Company Name |
Department |
Author of the Checklist |
Employee ID |
Manager |
Start Date |
Department |
|---|---|---|---|---|---|---|
|
[Your Company Name] |
Customer Services |
[Your Name] |
CS_REP_2050 |
[Your Name] |
26 June 2050 |
Customer Services |
|
Pre-Onboarding Preparation |
|
Account Setup and Documentation:
|
Task |
Completion Date |
Status |
|---|---|---|
|
Account Creation: |
January 30, 2050 |
|
|
Documentation Review: |
January 31, 2050 |
|
|
Debit/Credit Card Issuance: |
February 1, 2050 |
|
Financial Services Introduction:
|
Task |
Timeline |
Status |
|---|---|---|
|
Overview of Savings Accounts: |
February 2, 2050 |
|
|
Introduction to Loans: |
February 3, 2050 |
|
|
Wealth Management Seminar: |
February 4, 2050 |
|
Online Banking Setup:
|
Task |
Completion Date |
Status |
|---|---|---|
|
Online Banking Registration: |
February 5, 2050 |
|
|
Mobile Banking App Setup: |
February 6, 2050 |
|
|
Security Briefing: |
February 7, 2050 |
|
Educational Workshops:
|
Task |
Timeline |
Status |
|---|---|---|
|
Financial Literacy Workshop: |
February 8, 2050 |
|
|
Fraud Prevention Training: |
February 9, 2050 |
|
Follow-Up and Feedback:
|
Task |
Ongoing |
Status |
|---|---|---|
|
Regular Check-Ins: |
Ongoing |
|
|
Customer Feedback Session: |
After 30 Days |
|
