Server Training Checklist

Server Training Checklist


[Your Name]

[Your Company Name]

Date: April 8, 2055

Category

Training Topics

Description

Guest Interaction

  • Welcoming Guests

Train on a warm welcome, ensuring a positive first impression.

  • Effective Communication

Instruct on clear-order communication, ensuring accuracy and understanding.

Menu Knowledge

  • Menu Familiarization

Ensure servers know the menu, including dish details and potential allergens.

  • Specials and Recommendations

Train on promoting specials and upselling techniques.

Food Handling

  • Food Safety

Review safety protocols for proper handling and storage.

  • Beverage Service

Train on serving beverages, including proper pouring techniques.

Sales Techniques

  • Suggestive Selling

Educate on suggestive selling techniques for an enhanced dining experience.

  • Pairing Recommendations

Train on suggesting food and beverage pairings for elevated satisfaction.

Customer Satisfaction

  • Complaint Resolution

Instruct on handling complaints professionally, and addressing issues promptly.

  • Positive Engagement

Train on maintaining a positive attitude for customer satisfaction.

Team Collaboration

  • Communication with Kitchen

Emphasize effective communication between servers and kitchen staff.

  • Collaboration with Other Staff

Encourage teamwork among servers, hosts, and kitchen staff for a seamless dining experience.

Financial Transactions

  • Cash Register Operation

Train on handling transactions and maintaining the integrity of the cash register.

  • Credit Card Processing

Instruct on processing card payments securely with confidentiality.

Closing Procedures

  • Closing Duties

Provide a checklist for closing duties, including cleaning tables and restocking for the next day.

  • End-of-Shift Reporting

Instruct on reporting sales, tips, and incidents to management at the end of each shift.

Regularly update and reinforce this Server Training Checklist for well-equipped servers ensuring exceptional service in your restaurant.

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