[Your Name]
[Your Company Name]
Date: April 8, 2055
Category | Training Topics | Description |
---|---|---|
Guest Interaction |
| Train on a warm welcome, ensuring a positive first impression. |
| Instruct on clear-order communication, ensuring accuracy and understanding. | |
Menu Knowledge |
| Ensure servers know the menu, including dish details and potential allergens. |
| Train on promoting specials and upselling techniques. | |
Food Handling |
| Review safety protocols for proper handling and storage. |
| Train on serving beverages, including proper pouring techniques. | |
Sales Techniques |
| Educate on suggestive selling techniques for an enhanced dining experience. |
| Train on suggesting food and beverage pairings for elevated satisfaction. | |
Customer Satisfaction |
| Instruct on handling complaints professionally, and addressing issues promptly. |
| Train on maintaining a positive attitude for customer satisfaction. | |
Team Collaboration |
| Emphasize effective communication between servers and kitchen staff. |
| Encourage teamwork among servers, hosts, and kitchen staff for a seamless dining experience. | |
Financial Transactions |
| Train on handling transactions and maintaining the integrity of the cash register. |
| Instruct on processing card payments securely with confidentiality. | |
Closing Procedures |
| Provide a checklist for closing duties, including cleaning tables and restocking for the next day. |
| Instruct on reporting sales, tips, and incidents to management at the end of each shift. |
Regularly update and reinforce this Server Training Checklist for well-equipped servers ensuring exceptional service in your restaurant.
Templates
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