Server Training Checklist
Server Training Checklist
[Your Name]
[Your Company Name]
Date: April 8, 2055
Category |
Training Topics |
Description |
---|---|---|
Guest Interaction |
|
Train on a warm welcome, ensuring a positive first impression. |
|
Instruct on clear-order communication, ensuring accuracy and understanding. |
|
Menu Knowledge |
|
Ensure servers know the menu, including dish details and potential allergens. |
|
Train on promoting specials and upselling techniques. |
|
Food Handling |
|
Review safety protocols for proper handling and storage. |
|
Train on serving beverages, including proper pouring techniques. |
|
Sales Techniques |
|
Educate on suggestive selling techniques for an enhanced dining experience. |
|
Train on suggesting food and beverage pairings for elevated satisfaction. |
|
Customer Satisfaction |
|
Instruct on handling complaints professionally, and addressing issues promptly. |
|
Train on maintaining a positive attitude for customer satisfaction. |
|
Team Collaboration |
|
Emphasize effective communication between servers and kitchen staff. |
|
Encourage teamwork among servers, hosts, and kitchen staff for a seamless dining experience. |
|
Financial Transactions |
|
Train on handling transactions and maintaining the integrity of the cash register. |
|
Instruct on processing card payments securely with confidentiality. |
|
Closing Procedures |
|
Provide a checklist for closing duties, including cleaning tables and restocking for the next day. |
|
Instruct on reporting sales, tips, and incidents to management at the end of each shift. |
Regularly update and reinforce this Server Training Checklist for well-equipped servers ensuring exceptional service in your restaurant.