Guest Interaction

• Welcoming Guests

Train on a warm welcome, ensuring a positive first impression.

• Effective Communication

Instruct on clear-order communication, ensuring accuracy and understanding.

Menu Knowledge

• Menu Familiarization

Ensure servers know the menu, including dish details and potential allergens.

• Specials and Recommendations

Train on promoting specials and upselling techniques.

Food Handling

• Food Safety

Review safety protocols for proper handling and storage.

• Beverage Service

Train on serving beverages, including proper pouring techniques.

Sales Techniques

• Suggestive Selling

Educate on suggestive selling techniques for an enhanced dining experience.

• Pairing Recommendations

Train on suggesting food and beverage pairings for elevated satisfaction.

Customer Satisfaction

• Complaint Resolution

Instruct on handling complaints professionally, and addressing issues promptly.

• Positive Engagement

Train on maintaining a positive attitude for customer satisfaction.

Team Collaboration

• Communication with Kitchen

Emphasize effective communication between servers and kitchen staff.

• Collaboration with Other Staff

Encourage teamwork among servers, hosts, and kitchen staff for a seamless dining experience.

Financial Transactions

• Cash Register Operation

Train on handling transactions and maintaining the integrity of the cash register.

• Credit Card Processing

Instruct on processing card payments securely with confidentiality.

Closing Procedures

• Closing Duties

Provide a checklist for closing duties, including cleaning tables and restocking for the next day.

• End-of-Shift Reporting

Instruct on reporting sales, tips, and incidents to management at the end of each shift.