Hotel Checklist

A Pre-Opening Hotel Checklist is a comprehensive document designed to ensure that all necessary tasks and preparations are completed before a hotel opens its doors to guests. This checklist is crucial for hotel management and staff to coordinate efforts and ensure a smooth and successful opening process.

Property Setup and Infrastructure

• Finalize construction and renovation work.

• Ensure all building systems (electrical, plumbing, HVAC) are operational.

• Install and test safety and security systems (fire alarms, sprinklers, CCTV).

Furniture, Fixtures, and Equipment (FF&E)

• Procure and install furniture, bedding, linens, and towels in guest rooms and public areas.

• Set up and test in-room amenities (TVs, phones, mini-bars, safes).

• Install and test kitchen equipment, restaurant furniture, and bar fixtures.

Technology and IT Systems

• Set up and test the property management system (PMS) for reservations, check-ins, and check-outs.

• Install and test Wi-Fi and internet connectivity throughout the hotel.

• Set up point-of-sale (POS) systems for restaurants, bars, and other outlets.

Staffing and Training

• Recruit and hire hotel staff, including front desk agents, housekeeping staff, food and beverage servers, and maintenance personnel.

• Conduct orientation and training sessions for new employees on hotel procedures, guest service standards, and safety protocols.

Supplier and Vendor Relationships

• Establish relationships with suppliers and vendors for food and beverage products, linens, amenities, and other hotel supplies.

• Negotiate contracts and agreements for ongoing services and deliveries.

• Ensure timely delivery of all necessary supplies and equipment before the opening date.

Health and Safety Compliance

• Obtain all necessary permits, licenses, and certifications required for hotel operations.

• Conduct inspections and ensure compliance with local health, safety, and sanitation regulations.

• Train staff on health and safety procedures, including food handling, sanitation, and emergency response.

Guest Experience Enhancements

• Implement guest experience enhancements, such as welcome amenities, guest loyalty programs, and personalized services.

• Conduct walk-throughs and inspections to ensure that guest rooms and public areas meet quality standards and exceed guest expectations.

Final Inspections and Checks

• Conduct final inspections of all areas of the hotel to ensure readiness for opening.

• Address any issues or deficiencies identified during inspections.

• Conduct mock check-ins and check-outs to test systems and procedures.

Checklist Templates @ Template.net