Pre Arrival Checklist Hotel
Hotel Checklist
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Date: October 1, 2058 |
Your Name: Roberto Berry |
Hotel Name: |
A pre-arrival checklist for hotels is a detailed document used by hotel staff to ensure that all necessary preparations are made before the arrival of guests. It helps to streamline operations, anticipate guest needs, and create a positive first impression.
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Reservation and Guest Information |
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Review the hotel's reservation system to confirm upcoming arrivals. |
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Check for any special requests or preferences noted in guest reservations. |
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Verify guest details, including arrival times, room preferences, and contact information. |
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Room Preparation |
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Coordinate with housekeeping to ensure guest rooms are cleaned and inspected according to standards. |
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Check room amenities and supplies to ensure everything is stocked and in working order. |
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Arrange for any special requests, such as extra pillows, cribs, or room upgrades. |
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Guest Services |
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Prepare welcome amenities or personalized touches for VIP guests or special occasions. |
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Arrange transportation services or airport transfers for guests requiring assistance. |
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Coordinate with the front desk to have key cards and registration forms ready for efficient check-in. |
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Communication and Staff Briefing |
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Communicate any important guest information or requests to relevant staff members. |
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Conduct a pre-shift briefing with front desk staff to review arrivals, special requests, and any pertinent guest information. |
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Provide updates on hotel events, promotions, or operational changes. |
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Special Events or Requests |
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Coordinate arrangements for group arrivals, meetings, or events scheduled during the guest's stay. |
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Confirm reservations for dining, spa services, or other hotel amenities requested by guests. |
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Arrange for special touches, such as floral arrangements or in-room celebrations, for guests celebrating milestones or special occasions. |
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Health and Safety Protocols |
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Ensure compliance with health and safety protocols, including sanitation procedures and social distancing measures. |
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Verify that hand sanitizing stations and hygiene signage are prominently displayed in public areas. |
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Communicate any updated health and safety guidelines to staff members. |
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Technology and Guest Experience |
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Test in-room technology systems, including TVs, Wi-Fi, and climate controls, to ensure functionality. |
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Verify that digital guest services, such as online check-in and mobile key access, are operational. |
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Anticipate guest needs by personalizing digital communications and offering recommendations for local attractions or dining options. |
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Guest Communication |
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Send pre-arrival emails or messages to guests welcoming them to the hotel and providing useful information about their stay. |
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Include details about hotel amenities, dining options, and contact information for guest services. |
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Offer assistance with any pre-arrival questions or special requests guests may have. |
