Acknowledge receipt of customer request

Determine the urgency of customer request

Allocate resources based on urgency

Provide status updates to customers within the promised timeframe

Follow up with the customer if there's going to be a delay

Identify the root cause of the problem

Assign an appropriate team member to handle the issue

Properly diagnose the problem and suggest corresponding solutions

Follow-through until issue resolution

Provide appropriate customer feedback on the resolution

Verify all information before providing it to the customer

Ensure the information provided is relevant and concise

Encourage customers to confirm their understanding of the provided information

Ensure resources for obtaining accurate information are available and updated

Train staff appropriately to handle information provision

Always treat the customers with courtesy and respect

Regularly ask for feedback and implement improvements accordingly

Always thank customers for their business and loyalty

Always exceed customer expectations

Respond promptly and professionally to any form of complaint

Always have a positive and welcoming tone of voice

Practice active listening and empathy

Train team members in effective conflict resolution

Align team to company policies around customer interactions

Regularly measure and analyze customer feedback to improve interactions