Restaurant Service Checklist

Restaurant Service Checklist


Prepared by: [Your Name]

Company: [Your Company Name]

Date: [Insert Date]


1. Customer Service

Ensure staff are trained on customer service standards

Make sure employees greet and interact with customers in a friendly, professional manner

Address customer inquiries/problems proactively

Make sure customers are guided through the products/services offered

Establish regular customer feedback collection mechanisms

2. Cleanliness and Hygiene

Ensure regular cleaning of serving and seating areas

Incorporate a cleaning schedule for restrooms

Maintain a clean back-of-house or office areas

Verify regular disposal of trash

Ensure availability of hygiene supplies for staff

3. Table or Serving Turnover Efficiency

Table reservations and schedule management

Coordinate well-timed food delivery and dish-clearing

Avoid overcrowding and maintain an efficient seating plan

Ensure efficient billing and payment process

Quick and efficient table cleaning and resetting

4. Order Fulfillment Accuracy

Train staff for meticulous order-taking

Use order management systems for accuracy

Double-check orders before they're served

Resolve any order mistakes promptly and professionally

Assure quality control measures for food or service provision

5. Welcoming Atmosphere

Ensure a comfortable and clean seating area

Maintain pleasant, coordinated décor and lighting

Monitor noise levels to maintain a pleasant atmosphere

Ensure optimal temperature settings

Play light and pleasant background music/ensure a conducive atmosphere for service.

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