1. Preparation

Review the equipment manual for specific oil change instructions.

Identify the appropriate oil type and quantity.

Obtain the correct oil filter.

Prepare all necessary tools and equipment.

Schedule adequate time for the oil change.

2. Execution

Drain the old oil.

Replace the oil filter.

Pour in the new oil.

Check the oil level.

Test the equipment.

3. Customer Satisfaction

Provide excellent customer service.

Discuss the service details with the customer.

Ensure the customer understands the oil change process.

Answer any questions the customer may have.

Ask for customer feedback post-service.

4. Maintenance and Follow-up

Clean the work area.

Document the oil change details.

Schedule the next oil change appointment.

Send a service completion notification to the customer.

Follow up with the customer after a week.