Ensure all client interactions are respectful and considerate

Address clients by their preferred name or title

Provide clear and empathetic communication

Respond promptly and courteously to all client inquiries

Safeguard clients' data and respect privacy

Ensure all team members have a clear understanding of their roles

Establish effective communication channels

Hold regular coordination meetings

Assign someone to oversee and manage coordination

Monitor progress and address any issues promptly

Create a welcoming and comfortable environment

Ensure availability of staff for family interactions or questions

Address any family concerns promptly and empathetically

Provide regular updates on service progress

Ensure processes designed/implemented do not disturb the family's comfort