This checklist serves as a comprehensive guide to ensure efficient and effective resolution of customer complaints within our operations. By following these steps diligently, [Your Company Name] aims to uphold our commitment to customer satisfaction and continuous improvement.
Field | Information |
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Complaint Number: | |
Date Received: | |
Customer Name: | |
Contact Information: | |
Nature of Complaint: | |
Priority Level: | |
Assigned to: | |
Status: |
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Field | Information |
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Initial Assessment: |
|
Gathering Information: |
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Root Cause Analysis: |
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Resolution Planning: |
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Implementation: |
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Follow-Up and Feedback: |
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[Enter any additional notes or comments regarding the complaint resolution process.] |
Field | Information |
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Resolution Date: | |
Customer Satisfaction: | |
Resolution Details: |
Templates
Templates