Free Operations Customer Complaint Resolution Checklist Template
Operations Customer Complaint Resolution Checklist
This checklist serves as a comprehensive guide to ensure efficient and effective resolution of customer complaints within our operations. By following these steps diligently, [Your Company Name] aims to uphold our commitment to customer satisfaction and continuous improvement.
Complaint Details:
Field |
Information |
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Complaint Number: |
|
Date Received: |
|
Customer Name: |
|
Contact Information: |
|
Nature of Complaint: |
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Priority Level: |
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Assigned to: |
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Status: |
|
Investigation and Resolution Steps:
Field |
Information |
---|---|
Initial Assessment: |
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Gathering Information: |
|
Root Cause Analysis: |
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Resolution Planning: |
|
Implementation: |
|
Follow-Up and Feedback: |
|
Additional Notes:
[Enter any additional notes or comments regarding the complaint resolution process.] |
Resolution Outcome:
Field |
Information |
---|---|
Resolution Date: |
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Customer Satisfaction: |
|
Resolution Details: |