Use this checklist to ensure your FAQ is clear and addresses the common queries.
Does the FAQ have a clear and descriptive title? | |
Is the font style and size consistent throughout the FAQ? | |
Are questions phrased in a clear and concise manner? | |
Do questions use straightforward language and avoid jargon? | |
Are answers detailed and comprehensive, providing all necessary information? | |
Are answers concise and to the point, avoiding unnecessary verbosity? | |
Are relevant images, diagrams, or screenshots included to enhance understanding? | |
Are hyperlinks included to direct users to relevant resources or further information? | |
Have you conducted thorough research to identify common user questions and pain points? | |
Has the FAQ been reviewed by colleagues or stakeholders for accuracy and clarity? | |
Does the FAQ use language that resonates with the target audience? | |
Are search results presented in an organized and user-friendly manner? | |
Is the FAQ accessible and easy to navigate on mobile devices? |
Templates
Templates