Nursing Home Communication Checklist

Daily Briefings: Hold daily staff meetings to discuss resident needs, operational updates, and any significant events from the previous day.

Shift Handovers: Ensure detailed shift handover reports are completed, focusing on resident care and any changes in health status or preferences.

Internal Memos: Distribute any policy updates, procedural changes, or important announcements through email or staff memos.

Training Sessions: Schedule regular training sessions on communication skills, emergency procedures, and resident care protocols.

Feedback Mechanism: Implement a system for staff to provide feedback or suggestions for improving resident care and operations.

Welcome Packets: Provide new residents with a welcome packet that includes information about the facility, daily routines, and key contacts.

Regular Check-Ins: Conduct regular check-ins with residents to discuss their care, any concerns they might have, and overall satisfaction with the facility.

Activity Calendars: Distribute monthly activity calendars to residents, highlighting upcoming events, social activities, and any changes to the regular schedule.

Resident Council: Facilitate monthly resident council meetings to give residents a voice in the management of the facility and decisions that affect their lives.

Personalized Care Plans: Review and discuss personalized care plans with residents and their families on a regular basis to ensure their needs are being met.

Welcome Orientation: Offer orientation sessions for new residents' families to introduce them to the facility's staff, policies, and how to stay involved in their loved one's care.

Regular Updates: Establish a schedule for regular updates to families regarding their loved one's health, well-being, and participation in activities, either through email, phone calls, or face-to-face meetings.

Family Nights: Host family nights or open house events to encourage families to engage with the facility, staff, and other residents and their families.

Satisfaction Surveys: Send out satisfaction surveys to families periodically to gather feedback on the facility's services and care.

Emergency Communication Plan: Provide families with a clear emergency communication plan, including how they will be notified in case of an emergency affecting the facility or their loved one.

Emergency Contacts: Regularly update and verify emergency contact information for all residents and staff.

Staff Training: Conduct regular training for staff on emergency communication protocols, including evacuation procedures and how to communicate with residents and families during an emergency.

Communication Tools: Ensure all communication tools and systems, such as intercoms, emergency call buttons, and backup power sources, are in working order.

Emergency Drills: Perform emergency drills periodically and review the effectiveness of communication during these drills.

Information Postings: Post emergency procedures and contact information prominently in common areas for both staff and residents.