Salon Training Checklist

This checklist is designed to guide our comprehensive training program for new hires and existing staff. It ensures that all team members are proficient in customer service, technical skills, health and safety compliance, and are engaged in continuous professional development.

Instructions

Each section of this checklist covers crucial areas of salon operations. Trainers should ensure that trainees complete each task and understand its importance. Follow-ups and assessments should be conducted to verify proficiency and understanding. Document progress and provide feedback to help staff improve continuously.

1. Introduction to Salon Environment

Tour of the salon including all working and client areas.
Introduction to salon team members including management.
Review salon's mission statement and service standards.
Explanation of the salon's booking and appointment system.
Demonstration of salon maintenance and cleaning procedures.

2. Customer Service Excellence

Training on greeting clients: Welcoming with a smile and using their name wherever possible.
Overview of consultation techniques to understand client needs and expectations.
Training on handling complaints effectively and professionally.
Role-playing exercises for enhancing communication skills with clients.
Workshop on upselling services and products respectfully and effectively.

3. Technical Skills Development

Hands-on training with basic hair cutting techniques.
Detailed study and practice of modern styling techniques.
Color theory classes and application methods training.
Nail care techniques including manicure and pedicure practices.
Use of salon-specific equipment and products with safety protocols.

4. Health and Safety Compliance

Understanding material safety data sheets (MSDS) for salon products.
Training on proper sanitation and sterilization techniques.
Fire safety instructions and emergency exit drills.
First Aid training including CPR certification.
Detailed policies about personal protective equipment (PPE) usage.

5. Continuous Professional Development

Monthly in-house training sessions for skill enhancement.
Encouragement to attend external workshops and seminars related to cosmetology.
Subscription to professional beauty magazines and online resources for staying updated with industry trends.
Annual performance reviews to discuss achievements and areas for improvement.
Set up a mentor-mentee program for ongoing support and guidance within the salon.