Free Restaurant Table Reservation Checklist Template
Restaurant Table Reservation Checklist
|
Customer Name: |
Cyrus Ortiz |
|
Contact Number: |
222 555 7777 |
|
Email Address: |
cyrus@you.mail |
|
Reservation Date: |
October 5, 2050 |
|
Reservation Time: |
10 A.M. |
|
Number of Guests: |
5 |
|
Special Requests: |
A small cake to celebrate a birthday. |
|
Prepared by: |
[Your Name] |
|
Position: |
Manager |
|
Date: |
October 5, 2050 |
I. Confirmation Process |
|---|
-
Verify customer contact details.
-
Confirm reservation date and time.
-
Confirm the number of guests.
-
Note any special requests
II. Table Allocation |
|---|
-
Check the availability of tables.
-
Assign table(s) according to the number of guests and special requests.
-
Mark the reserved table(s) in the booking system.
-
Ensure table(s) meet accessibility standards if required.
III. Follow-Up Procedures |
|---|
-
Send reservation confirmation via e-mail or SMS.
-
Call the customer to confirm reservation details 24 hours before the reservation.
-
Update any changes in the booking system.
IV. Table Preparation |
|---|
-
Set up reserved table(s) 30 minutes before the reservation time.
-
Ensure table(s) are clean and properly set.
-
Place the reserved sign on the table.
-
Accommodate any special requests
V. Arrival and Seating |
|---|
-
Greet the customer upon arrival.
-
Confirm reservation details with the customer.
-
Escort the customer to the reserved table.
-
Offer to take coats or other personal items if applicable.
VI. Post-Reservation Follow-Up |
|---|
-
Thank the customer for dining with us.
-
Request feedback on their experience.
-
Send a thank you email with a request for a review.
-
Update the reservation system with any notes on the customer’s preferences for future reference.
VII. Compliance and Record Keeping |
|---|
-
Ensure all customer data is handled in compliance with US privacy laws (e.g., CCPA).
-
Keep a secure record of reservations for at least 30 days for contact tracing purposes, if required.
-
Maintain records of customer feedback and any issues for quality improvement.
VIII. Emergency Procedures |
|---|
-
Have a plan in place for managing overbookings.
-
Ensure staff is trained on emergency evacuation procedures.
-
Keep emergency contact numbers accessible.
