Restaurant Table Reservation Checklist

• Verify customer contact details.

• Confirm reservation date and time.

• Confirm the number of guests.

• Note any special requests

• Check the availability of tables.

• Assign table(s) according to the number of guests and special requests.

• Mark the reserved table(s) in the booking system.

• Ensure table(s) meet accessibility standards if required.

• Send reservation confirmation via e-mail or SMS.

• Call the customer to confirm reservation details 24 hours before the reservation.

• Update any changes in the booking system.

• Set up reserved table(s) 30 minutes before the reservation time.

• Ensure table(s) are clean and properly set.

• Place the reserved sign on the table.

• Accommodate any special requests

• Greet the customer upon arrival.

• Confirm reservation details with the customer.

• Escort the customer to the reserved table.

• Offer to take coats or other personal items if applicable.

• Thank the customer for dining with us.

• Request feedback on their experience.

• Send a thank you email with a request for a review.

• Update the reservation system with any notes on the customer’s preferences for future reference.

• Ensure all customer data is handled in compliance with US privacy laws (e.g., CCPA).

• Keep a secure record of reservations for at least 30 days for contact tracing purposes, if required.

• Maintain records of customer feedback and any issues for quality improvement.

• Have a plan in place for managing overbookings.

• Ensure staff is trained on emergency evacuation procedures.

• Keep emergency contact numbers accessible.

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