Reception and Front Desk

Check-In

1. Greet guests warmly upon arrival.

2. Verify identification and reservation details.

3. Provide room keys and directions.

4. Offer assistance with luggage if needed.

Check-Out

1. Process payments and issue receipts.

2. Collect room keys and verify any additional charges.

3. Offer assistance with luggage if needed.

4. Thank guests for their stay and ask for feedback.

Concierge Services

1. Provide information on local attractions, dining, and transportation.

2. Arrange transportation and tours for guests.

3. Handle guest requests such as restaurant reservations and ticket bookings.

4. Ensure guest satisfaction with provided services.

Housekeeping

Room Cleaning

1. Dusting and vacuuming all surfaces.

2. Changing bed linens and towels.

3. Cleaning and sanitizing bathroom fixtures.

4. Restocking amenities such as toiletries and coffee supplies.

Common Areas

1. Sweeping and mopping floors in lobby and corridors.

2. Cleaning and sanitizing elevator buttons, door handles, and other high-touch surfaces.

3. Emptying trash bins and replacing liners.

4. Checking and restocking supplies in public restrooms.

Maintenance

Routine Maintenance

1. Inspect and repair HVAC systems.

2. Check plumbing for leaks and proper functioning.

3. Test smoke detectors and replace batteries if needed.

4. Inspect and repair electrical fixtures and appliances.

Emergency Preparedness

1. Conduct regular fire drills and ensure all staff are trained in emergency procedures.

2. Maintain emergency lighting and exit signs.

3. Keep fire extinguishers and other safety equipment accessible and up to date.

4. Establish protocols for handling guest emergencies and medical situations.

Food and Beverage

Restaurant Operations

1. Set up tables and chairs in dining areas.

2. Ensure cleanliness and hygiene in food preparation areas.

3. Monitor inventory and order supplies as needed.

4. Train staff on menu items, service standards, and safety protocols.

Room Service

1. Take orders accurately and promptly.

2. Ensure timely delivery of food and beverages to guest rooms.

3. Collect trays and dishes from guest rooms promptly.

4. Follow up with guests to ensure satisfaction with their dining experience.

Guest Services

Entertainment and Recreation

1. Arrange entertainment activities such as live music or cultural performances.

2. Maintain recreational facilities such as swimming pools and fitness centers.

3. Provide information on local events and attractions.

Special Requests

1. Accommodate guest requests for additional amenities or services.

2. Coordinate special occasions such as birthdays or anniversaries.

3. Handle complaints or concerns promptly and professionally.

4. Follow up with guests to ensure satisfaction with resolutions.

Administrative Tasks

Record Keeping

1. Maintain accurate records of guest reservations and payments.

2. Keep track of inventory and expenses.

3. Document maintenance and repair activities.

4. Compile guest feedback and reviews for analysis.

Staff Training and Development

1. Conduct regular training sessions on customer service, safety procedures, and hotel policies.

2. Provide opportunities for staff to enhance their skills and knowledge.

3. Recognize and reward outstanding performance.

4. Address any performance issues or conduct violations promptly.

Security

Surveillance

1. Monitor security cameras and alarms.

2. Conduct regular patrols of the premises.

3. Respond promptly to any security incidents or disturbances.

4. Ensure the safety and security of guests and staff at all times.

Access Control

1. Control access to guest rooms and restricted areas.

2. Issue and deactivate key cards as needed.

3. Verify the identity of visitors and vendors entering the premises.

4. Implement security measures to prevent theft or unauthorized access.

Sustainability

Energy Efficiency

1. Implement energy-saving practices such as using LED lighting and programmable thermostats.

2. Encourage guests to participate in towel and linen reuse programs.

3. Minimize water usage through efficient plumbing fixtures and practices.

4. Reduce waste by recycling and composting whenever possible.

Environmental Responsibility

1. Source eco-friendly cleaning products and amenities.

2. Partner with local suppliers to support sustainable practices.

3. Educate staff and guests about the hotel's commitment to environmental stewardship.

4. Participate in community clean-up and conservation efforts.