Hotel Performance Checklist

Hotel Performance Checklist

Instructions: Use this checklist to ensure all hotel operations meet our quality standards. Check off each item as it is completed to maintain high levels of service and guest satisfaction.

Front Desk Operations

Item

Status

Staff greet guests promptly

Check-in and check-out processes efficient

Guest information accurately recorded

Lobby area clean and welcoming

Housekeeping

Item

Status

Rooms cleaned thoroughly and on time

Linens and towels fresh and clean

Bathrooms sanitized and stocked

Common areas maintained

Maintenance

Item

Status

Regular maintenance checks performed

Repairs completed promptly

HVAC systems functioning properly

Lighting and electrical systems operational

Food and Beverage

Item

Status

Menu items available as listed

Food prepared to safety standards

Dining areas clean and well-organized

Room service delivered promptly

Security

Item

Status

Security staff visible and accessible

Surveillance systems operational

Emergency exits clearly marked

Safety protocols in place

Guest Services

Item

Status

Guest requests handled promptly

Concierge services available

Transportation services arranged

Feedback and complaints addressed

Financial Performance

Item

Status

Daily revenue tracked and reported

Expenses monitored and controlled

Budget adherence reviewed

Financial goals met

Staff Performance

Item

Status

Staff training up to date

Performance evaluations completed

Staff morale and teamwork positive

Uniforms clean and professional

Marketing and Sales

Item

Status

Marketing campaigns active

Sales targets achieved

Customer loyalty programs active

Online presence maintained

Environmental Sustainability

Item

Status

Recycling programs in place

Energy-saving measures implemented

Water conservation practices followed

Sustainable products used

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