Hotel Service Checklist

This checklist is designed to cover all essential areas of hotel service at [Your Company Name]. Tick off items as they are completed to ensure all tasks are accounted for.

Front Desk Operations

• Greet guests with a smile and a friendly attitude

• Check guests in and out efficiently

• Answer phone calls promptly

• Provide accurate information about hotel amenities and services

• Handle guest complaints and issues professionally

Housekeeping

• Clean guest rooms thoroughly

• Restock room supplies and amenities

• Change bed linens and towels daily

• Ensure all common areas are clean and presentable

• Report any maintenance issues to management

Maintenance

• Conduct daily inspections of the property

• Fix any reported maintenance issues promptly

• Maintain the hotel's HVAC system

• Ensure safety and security systems are functioning

• Perform routine maintenance on all hotel equipment

Food and Beverage Services

• Prepare and serve meals according to the menu

• Ensure all food is stored and handled safely

• Maintain cleanliness in the kitchen and dining areas

• Monitor and restock inventory as needed

• Provide friendly and efficient table service

Customer Relations

• Ensure guest satisfaction with regular check-ins

• Handle guest complaints with empathy

• Offer assistance with local attractions and events

• Collect and act on guest feedback and reviews

• Maintain a pleasant and welcoming atmosphere

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