Preparation

1. Set up treatment room

Ensure cleanliness and ambiance:

- Clean all surfaces and replace linens.

- Adjust lighting and music for a relaxing atmosphere.

- Ensure the room temperature is comfortable.

2. Prepare equipment and products

Check availability and condition:

- Sterilize tools and equipment.

- Ensure all products (oils, creams, etc.) are stocked and within their expiry dates.

3. Review client appointments

Confirm service details and preferences:

- Check the appointment schedule for the day.

- Review any special requests or notes from the client.

Client Interaction

4. Greet client warmly

Welcome and establish rapport:

- Greet the client by name with a friendly demeanor.

- Offer refreshments or a seat in the waiting area if needed.

5. Consultation

Discuss client needs and preferences:

- Ask about any specific areas of concern or preferences for the service.

- Take note of any allergies or medical conditions that may affect the service.

6. Recommend services

Offer personalized recommendations:

- Suggest additional treatments or enhancements based on the consultation.

- Explain the benefits of the recommended services.

Service Execution

7. Provide service

Follow protocol for selected treatment:

- Perform the treatment as per the spa’s standard operating procedures.

- Ensure all steps of the treatment are followed precisely.

8. Maintain hygiene

Ensure cleanliness and sanitation throughout:

- Use clean and sterilized tools and linens.

- Wash hands before and after the treatment.

9. Monitor client comfort

Adjust environment and technique as needed:

- Check in with the client periodically to ensure they are comfortable.

- Adjust the pressure, temperature, or positioning as per client feedback.

Post-Service

10. Offer product recommendations

Suggest aftercare products for home use:

- Recommend products that will help maintain the benefits of the treatment.

- Provide instructions on how to use the products.

11. Schedule next appointment

Arrange follow-up services or bookings:

- Suggest a timeline for the next visit based on the treatment.

- Offer available dates and times for the client to choose from.

12. Collect feedback

Seek client input on satisfaction and areas for improvement:

- Ask the client for their feedback on the service.

- Provide a feedback form or a link to an online survey.

Administrative Tasks

13. Update client records

Document services rendered and any special instructions:

- Record the details of the treatment in the client’s file.

- Note any preferences or feedback for future reference.

14. Clean and restock treatment room

Ensure readiness for next client:

- Disinfect all surfaces and equipment used during the treatment.

- Replace used linens and restock products and supplies.

15. Process payments

Finalize transactions and provide receipts:

- Confirm the total cost of services provided.

- Process payment through the preferred method (cash, card, etc.).

- Provide a receipt and thank the client for their visit.