Spa Training Checklist

Spa Training Checklist

Please use this checklist to ensure all new staff members receive comprehensive training in their respective roles. Each category contains specific tasks that must be completed to guarantee a consistent and high-quality experience for our guests.

Orientation

Description

Completed

Meet all team members and understand their roles

Detailed explanation of all services offered

Walkthrough of the spa to familiarize with layout and amenities

Review of company policies, procedures, and employee handbook

Customer Service Training

Description

Completed

Proper techniques for welcoming guests

Training on the reservation system

Techniques for addressing and resolving guest complaints

Methods for recommending additional services and products

Treatment Training

Description

Completed

Training on various massage techniques

Instruction on providing different types of facials

Training on body scrubs, wraps, and other treatments

Proper use of spa products during treatments

Health and Safety Training

Description

Completed

Procedures for maintaining cleanliness and hygiene

Training on handling medical and other emergencies

Safe use and maintenance of spa equipment

Proper use of personal protective equipment

Administrative Training

Description

Completed

Training on booking and scheduling software

Instruction on handling cash and card transactions

Maintaining accurate guest records and treatment logs

Procedures for managing and ordering supplies

Continuous Education

Description

Completed

Keeping up with new spa treatment trends

Ongoing training on new products and their benefits

Opportunities for further certification and skills improvement

Regular sessions for staff to provide and receive feedback

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