Collect and review guest feedback

Address and resolve any complaints or suggestions

Ensure guests receive personalized treatment recommendations

Maintain a relaxing and welcoming spa environment

Regular assessment of treatment quality and consistency

Ongoing training and skill enhancement for staff

Ensure treatments start and end on time

Regularly update and diversify the spa service menu

Maintain high standards of cleanliness and hygiene

Regular checks and maintenance of spa equipment

Ensure all supplies and products are adequately stocked

Conduct routine safety inspections

Ensure the booking system is up-to-date and accurate

Maintain accurate financial records and reports

Efficient tracking and management of inventory

Adhere to all regulatory and company policies

Regular updates and engagement on social media platforms

Develop and track the success of promotional campaigns

Establish and maintain partnerships with local businesses

Plan and execute spa events and special promotions