Front Desk Operations Checklist

Front Desk Operations Checklist

Daily Operations

Opening Procedures

Guest Check-In

Guest Check-Out

  • Arrive on time

  • Greet guests warmly

  • Confirm check-out time

  • Unlock doors and turn on lights

  • Verify reservation details

  • Process check-out

  • Check voicemail and emails

  • Process check-in

  • Request feedback

  • Inspect the front desk area

  • Provide information

  • Thank guests

  • Review daily arrivals and departures

Guest Services

Guest Services

Maintenance and Security

  • Assist with luggage

  • Monitor the lobby and front desk area

  • Handle inquiries

  • Report maintenance issues

  • Provide concierge services

  • Check emergency equipment

  • Manage special requests

Administrative Tasks

Administrative Tasks

End-of-Day Procedures

  • Update guest records

  • Balance cash drawer

  • Review inventory

  • Lock up the front desk area

  • Prepare daily reports

  • Prepare for the next day

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