Hotel Reservation Checklist Layout
Hotel Reservation Checklist
The Hotel Reservation Checklist from [Your Company Name] is an essential tool for hotel staff, ensuring all vital information—such as guest details, reservation specifics, and special requests—is captured accurately. This checklist enhances efficiency and helps deliver exceptional guest experiences.
1. Guest Information
|
Field |
Details |
|---|---|
|
Guest Name |
Penelope Evans |
|
Contact Number |
228 555 7777 |
|
Email Address |
2. Reservation Details
|
Field |
Details |
|---|---|
|
Reservation Number |
0012345 |
|
Check-in Date |
2054-10-10 |
|
Check-out Date |
2054-10-15 |
|
Number of Guests |
2 |
|
Room Type |
Deluxe King |
|
Room Preferences |
Non-smoking, high floor |
3. Payment Information
|
Field |
Details |
|---|---|
|
Payment Method |
[x] Credit Card |
|
Cardholder Name |
Penelope Evans |
|
Card Number |
1234 5678 9101 1121 |
|
Expiration Date |
12/26 |
|
CVV |
123 |
4. Special Requests
|
Field |
Details |
|---|---|
|
Bed Type Preference |
King bed |
|
Accessibility Needs |
Yes (wheelchair accessible) |
|
Additional Amenities |
[x] Late Check-in |
5. Confirmation
|
Field |
Details |
|---|---|
|
Email Confirmation Sent |
[x] Yes [ ] No |
|
Confirmation Email Address |
6. Housekeeping and Maintenance
|
Field |
Details |
|---|---|
|
Room Assignment |
Room 502 |
|
Housekeeping Notes |
Extra pillows requested |
|
Maintenance Needs |
None |
Staff Checklist for Hotel Reservations
|
Task |
Completed |
Pending |
|---|---|---|
|
Before Guest Arrival |
||
|
Verify reservation details with the guest |
|
|
|
Prepare room according to preferences |
|
|
|
Confirm payment method and details |
|
|
|
Upon Check-in |
||
|
Greet guests and confirm the reservation |
|
|
|
Provide room key and any special instructions |
|
|
|
Offer information about hotel amenities |
|
|
|
During Guest Stay |
||
|
Check-in with guests to ensure satisfaction |
|
|
|
Address any special requests promptly |
|
|
|
Upon Check-out |
||
|
Confirm guest’s stay and payment |
|
|
|
Ask for feedback on their experience |
|
|
|
Send thank-you email |
|
|
