Hotel Reservation Checklist Layout
Hotel Reservation Checklist
1. Guest Information
|
Field |
Details |
|---|---|
|
Guest Name |
Penelope Evans |
|
Contact Number |
228 555 7777 |
|
Email Address |
Penelope@SerenityHub.fict |
2. Reservation Details
|
Field |
Details |
|---|---|
|
Reservation Number |
0012345 |
|
Check-in Date |
2054-10-10 |
|
Check-out Date |
2054-10-15 |
|
Number of Guests |
2 |
|
Room Type |
Deluxe King |
|
Room Preferences |
Non-smoking, high floor |
3. Payment Information
|
Field |
Details |
|---|---|
|
Payment Method |
|
|
Cardholder Name |
Penelope Evans |
|
Card Number |
1234 5678 9101 1121 |
|
Expiration Date |
12/26 |
|
CVV |
123 |
4. Special Requests
|
Field |
Details |
|---|---|
|
Bed Type Preference |
King bed |
|
Accessibility Needs |
Yes (wheelchair accessible) |
|
Additional Amenities |
|
5. Confirmation
|
Field |
Details |
|---|---|
|
Email Confirmation Sent |
|
|
Confirmation Email Address |
Penelope@SerenityHub.fict |
6. Housekeeping and Maintenance
|
Field |
Details |
|---|---|
|
Room Assignment |
Room 502 |
|
Housekeeping Notes |
Extra pillows requested |
|
Maintenance Needs |
None |
Staff Checklist for Hotel Reservations
|
Task |
Completed |
Pending |
|---|---|---|
|
Before Guest Arrival |
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|
Verify reservation details with the guest |
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Prepare room according to preferences |
|
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|
Confirm payment method and details |
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|
|
Upon Check-in |
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|
Greet guests and confirm the reservation |
|
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|
Provide room key and any special instructions |
|
|
|
Offer information about hotel amenities |
|
|
|
During Guest Stay |
||
|
Check-in with guests to ensure satisfaction |
|
|
|
Address any special requests promptly |
|
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Upon Check-out |
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|
Confirm guest’s stay and payment |
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|
|
Ask for feedback on their experience |
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|
Send thank-you email |
|
|
