Professional Healthcare Customer Report
Professional Healthcare Customer Report
Prepared by: [Your Name]
Company: [Your Company Name]
Date: [Date]
I. Customer Information
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Name: |
Lawrence Orn |
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Age: |
45 |
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Gender: |
Male |
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Patient ID: |
123456 |
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Contact Information: |
Detroit, MI 48201 | 222 555 7777 |
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Date of Report: |
October 8, 2054 |
II. Healthcare Services Provided
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Date of Service: |
September 25, 2054 |
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Service Type: |
Routine Health Check-up |
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Healthcare Provider: |
Dr. Jewell Ward, MD |
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Summary:
Mr. Lawrence Orn visited the healthcare facility for a routine check-up, which included a physical examination, blood pressure monitoring, and a lipid panel test. The results showed slightly elevated cholesterol levels, and Dr. Ward provided dietary recommendations and prescribed medication (Atorvastatin 10 mg daily). A follow-up visit was scheduled for November 5, 2054.
III. Feedback/Complaints
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Complaint:
Mr. Orn expressed concern about the long wait time (45 minutes) before seeing the doctor, despite arriving on time for his appointment. He also noted that the communication regarding the test results could have been more prompt.
IV. Service Quality Evaluation
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Wait Time: Longer than expected (45 minutes).
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Communication: Improvement is needed in the timing of test result notifications.
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Overall Experience: Satisfactory, though improvements are needed in service speed and patient communication.
IV. Recommendations/Next Steps
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Follow-up Appointment: Scheduled for November 5, 2054, to reassess cholesterol levels.
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Improvement Areas:
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Reduce patient wait times by improving scheduling efficiency.
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Ensure faster communication of test results (within 48 hours).
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Patient Action: Continue prescribed medication and adhere to dietary recommendations.
V. Conclusion/Resolution
The feedback regarding long wait times and delayed test result communication has been noted. The scheduling team has been informed, and steps are being taken to improve patient flow. The patient was reassured that communication would be faster moving forward. Mr. Orn expressed satisfaction with the resolution and plans to attend the follow-up appointment as scheduled.
