Professional Healthcare Customer Report
Prepared by: [Your Name]
Company: [Your Company Name]
Date: [Date]
I. Customer Information
Name: | Lawrence Orn |
Age: | 45 |
Gender: | Male |
Patient ID: | 123456 |
Contact Information: | Detroit, MI 48201 | 222 555 7777 |
Date of Report: | October 8, 2054 |
II. Healthcare Services Provided
Date of Service: | September 25, 2054 |
Service Type: | Routine Health Check-up |
Healthcare Provider: | Dr. Jewell Ward, MD |
Summary:
Mr. Lawrence Orn visited the healthcare facility for a routine check-up, which included a physical examination, blood pressure monitoring, and a lipid panel test. The results showed slightly elevated cholesterol levels, and Dr. Ward provided dietary recommendations and prescribed medication (Atorvastatin 10 mg daily). A follow-up visit was scheduled for November 5, 2054.
III. Feedback/Complaints
IV. Service Quality Evaluation
Wait Time: Longer than expected (45 minutes).
Communication: Improvement is needed in the timing of test result notifications.
Overall Experience: Satisfactory, though improvements are needed in service speed and patient communication.
IV. Recommendations/Next Steps
Follow-up Appointment: Scheduled for November 5, 2054, to reassess cholesterol levels.
Improvement Areas:
Reduce patient wait times by improving scheduling efficiency.
Ensure faster communication of test results (within 48 hours).
Patient Action: Continue prescribed medication and adhere to dietary recommendations.
V. Conclusion/Resolution
The feedback regarding long wait times and delayed test result communication has been noted. The scheduling team has been informed, and steps are being taken to improve patient flow. The patient was reassured that communication would be faster moving forward. Mr. Orn expressed satisfaction with the resolution and plans to attend the follow-up appointment as scheduled.
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