Professional Computer Service Checklist

Professional Computer Service Checklist

Prepared by: [Your Name]

Company: [Your Company Name]

Date: [Insert Date]

1. Initial Assessment

  • Document Client’s Reported Issues

  • Check System Specifications

  • Assess Hardware and Software Condition

  • Backup Important Data (with client’s consent)

2. Hardware Inspection

A. Power Supply

  • Check Power Supply Condition and Performance

B. Memory (RAM)

  • Inspect RAM for Damage

  • Run Memory Diagnostic Tests

C. Hard Drive / SSD

  • Check for Physical Damage

  • Run Disk Health Diagnostics

  • Clean Up Disk Space (if needed)

D. Cooling System

  • Clean Fans and Heat Sinks

  • Check Thermal Paste on CPU (if applicable)

E. Battery (Laptops)

  • Test Battery Health

  • Clean Battery Contacts

3. Software Diagnostics

  • Check Operating System for Updates

  • Run Full System Virus and Malware Scan

  • Remove Unwanted or Suspicious Programs

  • Optimize Startup Programs

  • Defragment Hard Drive (if not SSD)

  • Check for Driver Updates

4. Internet and Network

  • Test Internet Connectivity

  • Check and Update Network Drivers

  • Verify Network Security Settings

  • Run Network Speed Test

5. Peripheral Devices

  • Check the Functionality of the Keyboard, Mouse, and Touchpad

  • Test External Devices (e.g., Printers, Scanners)

  • Verify USB Port Functionality

6. Data Security

  • Update Antivirus and Anti-malware Definitions

  • Set Up Scheduled Backups (if applicable)

  • Configure Firewall and Security Settings

7. Final Checks and Testing

  • Confirm All Reported Issues Are Resolved

  • Run System Performance Benchmark

  • Provide Service Summary to the Client

  • Clean Exterior and Screen

  • Return Device to Client with Follow-Up Instructions

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