Greet the customer and introduce yourself

Ask about their needs (vehicle type, budget, features)

Show available models that match their needs

Offer a test drive if they’re interested

Check the vehicle’s condition (inside and out)

Confirm vehicle history (mileage, service records)

Ensure the vehicle is clean and ready to show

Explain the vehicle’s features to the customer

Confirm the vehicle price (including taxes and fees)

Discuss financing options (loan or lease)

Calculate monthly payments

Offer insurance or warranty options

Make sure the customer has a valid driver’s license

Take the customer on a test drive

Address any concerns during the drive

Collect customer information (name, contact details)

Fill out the sales agreement

Explain the terms of the sale

Have the customer sign the necessary documents

Ensure the vehicle is ready for delivery (clean, fueled)

Provide all keys, manuals, and accessories

Attach the license plates and give temporary registration

Review the warranty and service options

Answer any last questions

Thank the customer for their purchase

Send a thank-you email or message

Follow up to ensure the customer is happy with their vehicle