Free Restaurant Communication Checklist Template

Restaurant Communication Checklist

The Restaurant Communication Checklist is designed to provide restaurant owners, managers, and staff with a clear, actionable framework to enhance internal and external communication. This tool aims to streamline operations, improve service quality, and foster a positive workplace environment, ultimately leading to increased customer satisfaction and business success.

Pre-Shift Communication

  • Review daily specials and promotions with the team

  • Discuss reservations and expected guest count

  • Assign roles and responsibilities for the shift

  • Update team on any menu changes

  • Ensure team members are aware of any VIP guests

During Shift Communication

  • Conduct regular check-ins with team

  • Communicate any changes in reservations or guest count

  • Address any operational issues immediately

  • Keep team updated on ticket times and kitchen status

  • Communicate guest feedback to the team

End-of-Shift Communication

  • Review shift performance and key metrics

  • Ensure all tasks are completed and documented

  • Discuss any issues or challenges faced during the shift

  • Collect feedback from team members

  • Confirm team members' schedules for the next shift

Guest Interaction

  • Welcome guests warmly upon arrival

  • Inform guests about daily specials and promotions

  • Check back with guests during their meal

  • Address any guest complaints or issues promptly

  • Thank guests for dining with us as they leave

Internal Team Communication

  • Use clear and concise language in all communications

  • Ensure messages are acknowledged and understood

  • Use appropriate channels for different types of messages

  • Address misunderstandings or conflicts immediately

  • Encourage open and honest communication among team members

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