Product Quality

Freshness and Quality of Ingredients - Evaluate the freshness and quality of the ingredients provided by the vendor, ensuring they meet our standards for taste and appearance.

Consistency of Product - Assess whether the vendor consistently delivers products that meet our specifications without variation.

Reliability

On-time Delivery - Determine if the vendor reliably delivers orders on time, minimizing disruptions to our restaurant operations.

Consistent Supply Availability - Confirm that the vendor can consistently provide the required quantities of products to meet our demand without shortages.

Cost-effectiveness

Competitive Pricing - Compare the vendor's pricing with industry standards to ensure competitiveness while maintaining quality.

Value for Money - Evaluate whether the cost of products aligns with the value they provide in terms of quality and service.

Customer Service

Responsiveness to Inquiries - Assess the vendor's responsiveness to inquiries and concerns, ensuring timely communication.

Problem Resolution Time - Determine the average time taken by the vendor to resolve any issues or complaints that arise.

Compliance

Food Safety Standards - Ensure that the vendor adheres to strict food safety standards and regulations to safeguard our customers' health.

Regulatory Compliance - Verify that the vendor complies with all relevant regulations and certifications applicable to their products and services.

Reputation

Track Record in the Industry - Research the vendor's reputation and track record within the industry, including any accolades or awards received.

Client References - Seek references from other clients or businesses who have worked with the vendor to gauge their satisfaction and experience.